These terms apply unless different ones are agreed on privately.
The price of the lessons includes my own internal materials, but not the external materials. Students doing the levels A1-B2, as well as those preparing for a DELE exam, will have to buy a book.
Roble I/S is registered in the European Union (Denmark), and payments are made through a bank transfer to the Danish bank account indicated in the invoice. Single Euro Payments Area (SEPA) payments should use shared charges (SHA). The amount in the invoice is given in Euro. For non-SEPA payments, fees are very unpredictable, and it's sometimes impossible for me to check if they were split evenly. Therefore, they should be paid by the client (OUR).
If a client is unable to make payments to a Danish/European bank account, I can alternatively provide a PayPal address. Any derived fees should be paid by the client.
If the amount received, in Euros, is substantially lower than the amount in the invoice, I may have to deduct a proportional amount of time from the balance of lessons.
For business clients located in Denmark, 25% of VAT has to be added to the price. Any other clients are exempt from VAT (business clients located outside Denmark or private customers located anywhere).
Clients aren't allowed to record lessons without my explicit consent.
The validity of purchased lessons expires two years from the date of payment.
One-hour and half-hour lessons include a (respectively) 10-minute and a 5-minute break at the end.
I often agree on the time of the next lesson at the end of the previous one, but it can also be done off-lesson if you prefer.
We can reschedule individual lessons if you ask 72 hours or more in advance. This means that if you need to cancel or reschedule a lesson less than 72 hours before it takes place, the lesson will be deducted from the balance of lessons even if it doesn't take place. I need to do this because if I allow clients to routinely cancel or move lessons at the last moment, it causes a significant loss of income for me, because I am generally unable to fill these slots with other students within such short notice. In addition, that reserved spot may often have been denied to another student. However, I can make an exception if a punctual, unforeseen major circumstance takes place, such as a medical emergency. In a case like this, I will generally reschedule the lesson without being subtracted from the balance of lessons, even if it happens at the last moment.
In some situations, I will need to move a lesson. Short-term notice will only happen in extreme situations such as a medical emergency or a sickness that doesn't allow me to teach online.
Group lessons are only for adult students.
One-hour lessons include a 10-minute break at the end.
If you cannot attend a specific group lesson, I cannot reschedule them like I do with some 1-to-1 lessons, because the other students are still taking the planned lesson.
The number of spots in a group is limited in order to ensure quality. Spots are given in order of preference determined by the time you express deliberate interest (request an invoice). However, the spot is only secured if the payment is received latest 48 hours before the first lesson of the group. This gives a chance for queued students to be included in time in case someone doesn't complete the subscription.
If a group doesn't reach the minimum amount of students, it will have to be cancelled, and the price of the lessons will be returned.
Services are provided and invoiced by Roble I/S Axeltorv 13B, DK-4900, Denmark. CVR/Tax number: 42464503
The teaching materials shared with the students, as well as the content of this website and the logos, are owned by Roble I/S. By buying lessons, students obtain the right to personal use of the materials. Copying or distribution to other parties is not allowed without permission from Roble I/S.
For permissions or inquiries, please contact: [email protected]
If you have any questions, you can write to me at [email protected].